System Setup & Configuration: Setting up the Dynamics 365 environment and configuring modules such as Sales, Customer Service, Finance, and Operations.
Data Migration: Migrating data from legacy systems to Dynamics 365.
Custom Development: Building custom solutions or applications within Dynamics 365, such as custom workflows, entities, reports, and integrations.
Consultation & Planning: Assessing business needs and helping to define how Dynamics 365 can address them.
Customization & Development
Custom App Development: Creating bespoke apps tailored to specific business processes.
User Interface (UI) Customization: Modifying the look and feel of the system to match company branding or to enhance user experience.
Business Process Automation: Implementing workflows and business rules that automate operations within the organization.
Integration Services
Third-party Integrations: Integrating Dynamics 365 with other software systems like ERP, CRM, or external applications.
API Development: Developing custom APIs to ensure seamless data exchange between systems.
Integration with Microsoft Tools: Connecting with other Microsoft services such as Power BI, SharePoint, Microsoft Teams, or Office 365 for enhanced functionality.
Upgrade and Migration
Upgrade to Latest Versions: Assisting businesses in upgrading their existing Dynamics 365 setup to the latest versions for better features and security.
Cloud Migration: Moving from on-premises to the cloud version of Dynamics 365, ensuring smooth transitions and minimal downtime.
Support & Maintenance
Technical Support: Offering ongoing technical support for troubleshooting, resolving issues, and ensuring optimal performance.
System Monitoring: Monitoring the performance and health of the Dynamics 365 environment to avoid disruptions.
Performance Optimization: Ensuring that the system runs efficiently, with recommendations for improvements and fixes.
Training & User Adoption
End-User Training: Training employees to effectively use Dynamics 365 for their daily tasks.
Admin Training: Providing specialized training for administrators on managing the system, security, and configuration.
User Adoption Strategy: Helping businesses ensure that employees fully embrace the new system by creating tailored user adoption strategies.
Analytics & Reporting
Custom Reports and Dashboards: Building custom reports and interactive dashboards within Dynamics 365 using tools like Power BI.
Business Intelligence (BI) Solutions: Providing insights into the business data to help in decision-making.
Security & Compliance
Security Configurations: Ensuring the system is secure by configuring roles, permissions, and access controls.
Compliance Services: Helping businesses comply with relevant industry regulations (e.g., GDPR, HIPAA) using built-in features in Dynamics 365.
Business Process Reengineering (BPR)
Process Optimization: Analyzing current business processes and proposing optimizations that align with Dynamics 365 to improve efficiency.
Digital Transformation Consulting: Helping businesses transition to more digital and automated processes using Dynamics 365.
